Privacy Policy

Last updated: 10 August 2026

Smart Sparx Electrical Services Ltd respects your privacy and is committed to protecting your personal information.

This privacy policy explains how we collect, use and protect personal information when you visit our website, contact us or make an enquiry about our services.

Who We Are

Smart Sparx Solutions is a trading name of Smart Sparx Electrical Services Ltd, which provides electrical, KNX smart home and related installation and integration services.

Registered in: England and Wales
Company number: 13352909
Registered office: 73 Marylebone Crescent, Derby, DE22 4JX

Email: info@smartsparx.co.uk
Telephone: 07415 669 217
Website: smartsparx.co.uk

For the purposes of UK data protection law, Smart Sparx Electrical Services Ltd is the data controller responsible for the personal information that we collect and use.

Information We Collect

We may collect personal information that you provide to us when you contact us by telephone, email or through our website.

This may include:

Your name
Email address
Telephone number
Property or project location
Information about your proposed project
Details of the systems or services you are interested in
Any other information you choose to provide when contacting us

We may also collect limited technical information when you visit our website, such as your IP address, browser type and information necessary for the operation and security of the website.

How We Use Your Information

We use your personal information to:

Respond to enquiries
Discuss and assess potential projects
Prepare quotations and proposals
Arrange consultations or site visits
Provide the services you have requested
Communicate with you about an ongoing project
Maintain appropriate business and financial records
Improve and protect our website and services
Comply with legal and regulatory requirements

We will only use your personal information where we have a lawful basis to do so, including where it is necessary to respond to your request, enter into or perform a contract, comply with a legal obligation, or pursue our legitimate business interests.

Sharing Your Information

We do not sell or rent your personal information.

Where necessary, information may be shared with trusted service providers, suppliers, subcontractors or professional advisers where this is required to provide our services or operate our business.

The following providers handle personal information on our behalf in connection with this website:

Our website hosting provider — stores the website and its data and keeps standard server logs.
Cloudflare, Inc. — provides the Turnstile anti-spam check on our enquiry form. Turnstile works out whether a visitor is a genuine person by examining technical signals such as IP address and browser characteristics. It does not read the content of your enquiry.
Our email provider — delivers and stores the enquiries sent to us through the website.

We may also disclose information where required by law or a regulatory authority.

Where third parties process personal information on our behalf, we expect them to handle it securely and only for the purposes for which it has been provided.

Sending Information Outside the UK

Some of the providers we use, including Cloudflare, operate servers outside the United Kingdom.

Where personal information is transferred outside the UK, we take reasonable steps to make sure it stays protected by appropriate safeguards, such as UK-approved standard contractual clauses or an equivalent transfer mechanism.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, accounting or regulatory requirements.

Information relating to enquiries that do not proceed may be deleted when it is no longer reasonably required.

Records relating to completed work may be retained for longer where necessary for accounting, warranty, certification, legal or regulatory purposes.

How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Cookies

Our website may use cookies and similar technologies that are necessary for the website to operate correctly.

Our enquiry form uses Cloudflare Turnstile to prevent automated spam. Turnstile may place a short-lived token in your browser for this purpose. This is necessary for the form to work and to protect the website from abuse.

We may also use optional cookies or analytics technologies to help us understand how visitors use the website and improve our services.

Where consent is required for non-essential cookies, these will not be used unless you have given your consent.

You can also control or delete cookies using your web browser settings.

Your Data Protection Rights

Under UK data protection law, depending on the circumstances, you may have rights regarding your personal information. These can include the right to:

Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Ask us to restrict how your information is used
Object to certain uses of your information
Ask for your information to be transferred where applicable
Withdraw consent where we rely on consent to process your information

To exercise any of these rights, please contact us at info@smartsparx.co.uk.

Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any external website you visit.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Information Commissioner’s Office
Helpline: 0303 123 1113
Website: ico.org.uk

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to our website, services or legal requirements.

The latest version will always be available on this page.

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact:

Smart Sparx Electrical Services Ltd
Email: info@smartsparx.co.uk
Telephone: 07415 669 217